Privacy Policy
Last updated: 17 August 2026
Tantallon Projects Ltd takes the privacy of our clients, prospective clients and website visitors seriously. This privacy notice explains what personal information we collect, why we collect it, how we use it and your rights in relation to that information.
Who we are
Tantallon Projects Ltd is a quantity surveying, project management and development consultancy.
Tantallon Projects Ltd
Company number: SC877111
The Lighthouse Business Centre
Heugh Road
North Berwick
EH39 5PX
Email: kenny@tantallonprojects.com
Telephone: 0131 381 7297
For data protection purposes, Tantallon Projects Ltd is the controller of the personal information described in this notice.
Information we collect
Depending on how you interact with us, we may collect information including:
your name;
email address and telephone number;
company or organisation;
details about your property, development or proposed project;
information provided through our website contact forms;
correspondence between you and Tantallon Projects;
information provided during telephone conversations;
recordings and transcripts of calls made through our telephone answering service;
information relating to enquiries, quotations, appointments and projects;
marketing preferences; and
technical or usage information collected through our website and analytics tools.
We only ask for information that is reasonably required for the purpose for which it is being collected.
How we use your information
We may use your personal information to:
respond to enquiries;
understand your proposed project and provide initial advice;
prepare fee proposals, quotations and appointments;
provide quantity surveying, project management and development consultancy services;
communicate with you during a project;
maintain appropriate business and project records;
administer our website and improve our services;
operate our telephone answering service;
maintain records of telephone enquiries and conversations;
meet our legal, regulatory, professional, insurance and accounting obligations; and
send occasional news, articles or marketing communications where we have an appropriate legal basis to do so.
Telephone calls, recordings and AI transcription
Calls to our main business telephone number may be handled using an AI-assisted telephone answering service.
Calls may be recorded and transcribed. This may include your name, telephone number, details of your enquiry and other information you choose to provide during the conversation.
We use this information to:
respond accurately to enquiries;
ensure messages and project information are recorded correctly;
maintain appropriate records of business communications; and
monitor and improve the way enquiries are handled.
Call recordings and transcripts will only be retained for as long as reasonably necessary for these purposes. Where information from a call becomes relevant to an ongoing enquiry, appointment or project, relevant information may form part of our business or project records.
Please avoid providing sensitive personal information during a telephone call unless it is necessary for us to deal with your enquiry.
Contact forms and enquiries
When you contact us through our website, by email, telephone or another communication method, we use the information you provide to deal with your enquiry.
If your enquiry develops into a potential appointment, we may retain relevant information to prepare a proposal, provide advice or take steps towards entering into a contract with you.
If you become a client, relevant correspondence and project information will form part of our project records.
Marketing and newsletters
We may from time to time send newsletters, articles, project updates or other information about Tantallon Projects and our services.
Where consent is required, we will only send these communications where you have actively chosen to receive them.
You can withdraw your consent or unsubscribe from marketing communications at any time.
In some business-to-business circumstances, we may contact professional or corporate contacts where we have a legitimate business reason to do so and where this is permitted by applicable data protection and electronic marketing rules. You can ask us to stop marketing to you at any time.
We will not sell your personal information to other organisations for marketing purposes.
Our lawful bases for using personal information
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the circumstances, we may rely on:
Contract
Where the information is required to enter into or perform a contract with you, including responding to requests for quotations and delivering our professional services.
Legitimate interests
Where using the information is reasonably necessary for operating and developing our business, handling enquiries, maintaining appropriate records, administering our services and protecting our business interests, provided those interests do not override your rights and freedoms.
Legal obligation
Where we need to retain or use information to comply with a legal, regulatory, tax or other statutory requirement.
Consent
Where you have specifically agreed to a particular use of your information, such as receiving certain types of email marketing. You may withdraw your consent at any time.
Who we may share information with
We may share personal information where reasonably necessary with organisations that support the operation of our business, including:
website hosting and website service providers;
email and communications providers;
telephone and AI call-handling providers;
customer relationship management and administrative systems;
appointment-booking services;
analytics providers;
professional advisers, including accountants, insurers and legal advisers;
other members of the professional project team where necessary for the delivery of an appointment; and
regulators, public authorities or other organisations where disclosure is required by law.
Where another organisation processes personal information on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.
We do not sell personal information.
International transfers
Some technology and service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place in accordance with UK data protection law.
How long we keep your information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected.
The length of time will depend on the nature of the information and our relationship with you.
For example:
enquiry information is retained for a reasonable period to allow us to respond and follow up;
client and project information may be retained after completion of an appointment where required for legal, regulatory, insurance, professional or accounting purposes;
call recordings and transcripts are retained only for as long as necessary for the purpose for which they were made; and
marketing information is retained until you unsubscribe or we determine that it is no longer appropriate to contact you.
We may retain a minimal record where necessary to ensure that we continue to respect an unsubscribe or other objection.
Cookies and website analytics
Our website may use cookies and similar technologies to operate the website and understand how visitors use it.
Some cookies are necessary for the website to function. Other cookies, including analytics or marketing cookies, may require your consent before they are placed on your device.
Where consent is required, you can choose whether to accept these cookies and can change your preferences.
Your data protection rights
Depending on the circumstances and the lawful basis being used, you may have rights including:
the right to ask us for a copy of your personal information;
the right to ask us to correct inaccurate or incomplete information;
the right to ask us to erase your personal information in certain circumstances;
the right to ask us to restrict the use of your information in certain circumstances;
the right to object to certain uses of your personal information;
the right to data portability in certain circumstances; and
the right to withdraw consent where we rely on consent.
You will not normally be required to pay a fee to exercise your rights.
If you wish to exercise any of these rights, please contact us using the details above.
Complaints
If you have any concerns about how Tantallon Projects uses your personal information, please contact us in the first instance and we will try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator responsible for data protection.
Changes to this privacy notice
We may update this privacy notice from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will always be published on our website.